Lottery Terms & Conditions
Joining and information
On receipt of your request to join the membership lottery, Bolton Hospice Lottery will send you an introduction letter advising you of your unique membership number. This has been generated randomly by our membership software during our application process.
Privacy and data protection
The requirements of the Gambling Act 2005 mean that Bolton Hospice now has a statutory duty to verify that you are 16 years old or over.
In return for your subscription payment, your unique membership number will be entered into the weekly draw carried out normally every Friday. The weekly cost of entry is £1 in advance.
Credit card information
We promise to store your credit card information securely (please see privacy and data protection section above).
If you wish to cancel your membership you may do so at any time, although those received after 5.00pm on a Thursday evening may not be actioned until after the weekly draw. For further assistance, please contact the office on 01204 663 077 or email us.
If you are in credit at the time of cancellation, we will, subject to the above, refund your full entitlement upon request. This will be sent by cheque payment to the named member within 7 working days.
Prizes and notification
You will be notified in writing of any prize that you win within one week of the draw. A cheque for your prize amount will be sent with your notification letter. Our winning weekly numbers are publicized in the Bolton News and on our website here.
Change of personal details
It is your responsibility to advise us of any change of name, address or other relevant details. This is important as we will issue letters and winners’ cheques to the name and address held on our database. If we become aware that you have moved from the address we hold (e.g. returned mail), and we are unable to contact you to obtain your new details, your lottery number may be suspended or cancelled, with remaining credit and future payments received treated as donations to the hospice. Any returned winnings will be held for 6 months, and if remain unclaimed, will be taken as a donation. If you pay via the ‘Play as you Earn’ scheme and you change employer, you should notify the Lottery Office to make alternative payment arrangements.
Right to amend
Bolton Hospice Lottery Limited reserves the right to amend or modify these terms and conditions without notice.
All complaints and disputes will be dealt with in accordance with our policy. In the event a complaint or dispute can not be resolved then it will be referred to arbitration. As a member of the Hospice Lotteries Association this will be The Independent Betting Adjudication Service (IBAS), who will perform the duty of alternative dispute resolution.
An instruction to be self-excluded, as defined in the Gambling Act 2005, from the Bolton Hospice Lottery weekly draw or any other one-off prize draws that Bolton Hospice Lottery Limited organise may be submitted in writing, by email, by fax or by phone to the Bolton Hospice Lottery office. Self-excluded customers will not be sent any one-off prize draw tickets unless we have been notified otherwise. Customers wishing to use this facility will not be able to rejoin the lottery for a minimum of 6 months from the date of exclusion.
Please remember - you must be aged 16 or over to play or claim a prize.
The Bolton Hospice Lottery is a member of the Hospice Lotteries Association and the Lotteries Council. These organisations are committed to using lotteries to fundraise responsibly and continually work together to encourage responsible gambling and to offer our members access to the following organisations if support is required.
if you want to have a break from gambling you can use our self-exclusion option by emailing us with your name, address and membership number(s) or calling us on 01204 633 077. We will then close your membership(s) for a minimum period of six months, during which time it will not be possible for the account(s) to be reopened for and reason
If you need to talk to someone about problem gambling then contact GamCare. GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. They can be contacted on 0845 6000 133 (UK local rate)
For further information please visit the following websites:
Bolton Hospice Lottery is registered with the Gambling Commission under Section 5 of the Gambling Act 2005
Responsible Person - Alice Sarah Atkinson
Lottery Promoter - Bolton Hospice Lottery Ltd.
Bolton Hospice Lottery, Queens Park Street, Bolton BL1 4QT.
Telephone: 01204 663 077
Email address: firstname.lastname@example.org
You must be 16 or over to play or claim a prize. Licenced & Regulated by the Gambling Commission, 000-005205-A-313775-001. It is a criminal offence for any person under 16 to gamble.