​Privacy Notice

Bolton Hospice is committed to protecting your privacy. This privacy notice sets out how we collect, use and protect your personal information.

When you provide or we collect information by which you can be identified, then it will only be used in accordance with this policy and all applicable laws concerning data protection of personal information.

This policy explains:

  • What information we may collect about you
  • How we use cookies on our website
  • How this information is stored
  • How we may use this information
  • Whether we disclose this information to anyone else
  • Your choices regarding the information you provide to us

By using our website, supporting or volunteering for us, or providing us with any personal data, you consent to our collection, use and disclosure of the information you provide in the ways set out in this policy.

Within the context of this policy ‘we’, ‘us’ and ‘our’ refers to Bolton Hospice and our subsidiaries:

  • Bolton Hospice registered charity number 518704
  • Bolton Hospice Support Ltd registered company number 03228227
  • Bolton Hospice Lottery Ltd registered company number 04143584

We may change this policy from time to time to ensure it is up to date and in line with current legislation. You can check our current privacy policy on this page at any time and we recommend you do this periodically. We deem that you accept any changes unless you notify us otherwise. This policy was last updated on 21st July 2017.

What information we may collect about you

We may collect the following information for administrative purposes, to enable us to keep in touch with you and to help us raise money:

  • Name and contact information including postal address, telephone numbers and email address.
  • Information such as your date of birth, the fundraising events, volunteering opportunities or activities you are interested in and your personal contact preferences.
  • Financial information such as your debit/credit card or bank details so that we can process payments and donations.
  • Whether you are a UK taxpayer, so that we can claim Gift Aid on your donations.
  • Information about donations you have made to Bolton Hospice and communications to and from you.
  • How you heard about us and your reasons for supporting us.
  • Event based information (e.g. your t-shirt size, medical conditions or dietary requirements).

You might also provide us with feedback or information about your experience of our services or fundraising activities that we may use to improve them or for marketing purposes.

We might collect this information from you in person, over the phone, by post, email, SMS or through our website or social media pages.

How this information is stored

We hold data on a secure database. If you have provided information on paper it is either transferred to the electronic database or, where we need to retain it (e.g. a gift aid declaration for auditing purposes) it is stored securely.

We do not store debit/credit card details and destroy or obscure these as soon as your payment or donation is processed.

In order to prevent unauthorised access or disclosure, we have effective physical, electronic and managerial procedures to safeguard and secure the information we hold about you.

How we may use this information

We profile and screen our data to ensure it is kept up to date and enable us to be more efficient by targeting based on your interests or likely interests. If you want to opt out of data profiling or screening please contact us on 01204 663 055 or email fundraising@boltonhospice.org

Whether we disclose this information to anyone else

We have never and will never sell your data or share it with another company or charity for marketing purposes. We keep your data safe and only share it when we are required to by law or we are using other companies’ services - for example with the mailing house who send out our supporter newsletter or with a data cleansing company to ensure the information we hold is up to date. Any company whose services we use in this way are required to treat your data as carefully as we do and use it only in the course of the work they are doing for us. We always use secure encryption when your data is transferred to them.

Your choices regarding the information you provide to us

We contact our supporters by post, email, telephone and SMS (text) to keep them updated with news from the hospice, how we spend their donations and upcoming fundraising activities, events and appeals.

​If you would like to opt out of receiving fundraising communications from Bolton Hospice, please contact us on 01204 663 055 or email fundraising@boltonhospice.org and let us know which ways, if any, you are happy to be contacted.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable to cover our administration costs. If you would like a copy of the information held on you please write to us at Queens Park Street, Off Chorley New Road, Bolton BL1 4QT or email admin@boltonhospice.org

If you believe that any information we are holding on you is incorrect or incomplete, or you want us to remove information held about you on our database, please write to or email us at the above addresses. We will act promptly on your request.

How we use cookies on our website

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

​We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to your needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy or statement applicable to the website in question.


If you have any queries about this policy please call 01204 663 066 or email admin@boltonhospice.org.  

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