Our mission & values

Our mission is to provide the very best hospice care for everyone in need, enabling people to live well with a life-limiting illness. 

Our Values:

Our Values


Our Principles:

  • Equity of access based on identified patient need and priorities for care
  • The promotion of dignity, respect and compassion
  • The provision of quality, holistic, seamless, co-ordinated care
  • The delivery of education and training for our workforce and stakeholders
  • Being open, inclusive and independent and by working with integrity, honesty and openness
  • Being committed to safe, compassionate care for all
  • Preserving the independence, dignity and individuality of the patient
  • Providing excellent standards of clinical and nursing care
  • Providing spiritual care and support for all faiths and none

We are committed to the principles of a good death


  • To see death acknowledged as part of life
  • To be treated with dignity, respect and privacy, according to our wishes
  • To value each individual and the contribution we may still wish to make to our family, job or social network, in a caring and supportive way
  • To have clear, honest and tailored information and good communication throughout illness and frailty

Time to Plan

  • If appropriate, to be told clearly and compassionately the reality that death is coming
  • To be provided, where possible, with a sense of how long illness may last and information about what can be expected, to allow time to plan
  • To be given the opportunity to make a plan of care in advance, which takes account of our wishes and to have that respected by health, social care and all other services


  • To have access to end of life care in the location we choose, with every effort made to support this
  • To have a named key worker who will organise and coordinate care, including where this cuts across organisational boundaries
  • To have clear information about whom to contact around the clock and seven days a week if advice or care is needed at home
  • To be given every opportunity to take part in decisions which affect care. If the person who is dying is unable to do this then views of people close to them must be taken into account
  • To receive speedy, practical help for the end of life
  • To receive the best care and support with any social difficulties
  • To have help to control physical pain and to alleviate emotional distress, if they occur


  • To have support with the practicalities of dying, death and matters after death
  • To receive appropriate emotional or spiritual support, with our beliefs and values honoured
  • To have access to appropriate specialist support, including, if required, for families, partners, carers and staff. This may be before or after death occurs