FAQs


We know that coming to the hospice for the first time can be daunting. To help, we’ve answered some commonly asked questions.

If you have any further questions, please don't hesitate to give us a call on 01204 663 063 and we'll be happy to help. 

What is the hospice like?

The hospice is a happy, warm and welcoming place that is full of life! It’s a common misconception that a hospice is a very solemn place and all doom and gloom - it couldn’t be further from the truth! Once you walk through the doors, you’ll find the hospice is bright and homely, our patients often call it a ‘home from home’. Everyone at the hospice is friendly and welcoming - we will have time to get to know you and your loved ones, and answer any questions you have. 

What are the visiting times?

Visitors are welcome to the hospice at any time. Please note because of the current outbreak of Covid-19 we have had to restrict the number of visitors to the hospice building for family members and friends of patients on the Inpatient Unit.

We have done this to ensure that our patients, staff and volunteers working on the Inpatient Unit are safe. These will continue to be reviewed on a regular basis and may change depending on the national and/or local infection rate and guidance. Please click here for the current visiting restrictions.

Is it ok for children to visit me?

Yes absolutely! Please note because of the current outbreak of Covid-19 we have had to restrict the number of visitors to the hospice building for family members and friends of patients on the Inpatient Unit.

We have done this to ensure that our patients, staff and volunteers working on the Inpatient Unit are safe. These will continue to be reviewed on a regular basis and may change depending on the national and/or local infection rate and guidance. Please click here for the current visiting restrictions.

Is it ok for pets to visit me?

Yes absolutely! We know that pets are an important part of people’s lives.

Can my family stay with me?

We can arrange accommodation for close family members who would like to stay in the hospice overnight due to their relative's condition

Do you accept patients from any religion/background?

Yes, Bolton Hospice welcome and support all people irrespective of gender, race, religion or sexual orientation.

Aren’t hospices where people go to die?

No, not at all. It’s a common misconception that once you’re admitted to a hospice you will die.

Many patients will be admitted to the inpatient unit for transitional care after treatment or for control of symptoms such as pain, nausea or vomiting and after a short stay will return home.

Some patients will be admitted to the inpatient unit in the final stages of their illness. Some will choose to die in the hospice and other patients will choose to be cared for at home by our Hospice at Home team, we are happy to support them with the choice that they make.

How long will I stay in the hospice?

The average length of stay in our inpatient unit is 14 days.

If I’m in pain, how will it be managed?

Our consultant-led team have a lot of experience in pain control and your pain management care plan will be based on a detailed individual assessment; we then consult you on the range of medications and therapies that can help.

Does the hospice only care for people with cancer?

No, we care for patients with any life-limiting illness such as chronic obstructive pulmonary disease, kidney (renal) disease, liver disease, heart disease and neurological diseases.

Are there any outside areas?

Yes, each room has direct access to our beautiful garden of tranquility with outside seating. We are also located next to Queens Park.

Can I smoke?

Yes, we have a dedicated smoking room with wheelchair access. There is also an outdoors smoking shelter if your mobility permits. For bedbound patients we offer nicotine replacement therapy. Smoking is not permitted in your room or patio area (including E-cigarettes).

Can I drink?

Yes, you can bring alcohol for personal use.

Can I use my mobile phone?

Yes.

Does the hospice have WiFi?

Yes.

Do I need money?

No, we are an independent charity and all of our services are provided free of charge.

Can I contact the hospice out of hours?

Yes. Bolton Hospice offers 24 hour advice for patients, carers and healthcare professionals on palliative care and end of life care issues.

Your query may be answered immediately or in some instances we will need further information to help you and we will offer to ring you back.

The advice is provided via the main hospice switchboard. The receptionist will transfer your call to our clinical team.

If you are seeking advice, you can contact us on 01204 663 066.