Shops Manager – Horwich & Westhoughton

Bolton Hospice is expanding its retail management team as we embark on the next exciting phase in the development of our retail operation.

We already have a talented and committed team of staff and volunteers who work hard to generate income for the hospice through our diverse retail operation - comprising our nine charity shops, Furniture Plus shop, online sales, The Old Bank Café and our gift shop. We are now looking to add to our team as we continue to maximise income and improve the customer experience, to secure this vital source of income to the hospice in future.

The team has ambitions to generate nearly £1.6 million this year, and all our profits fund hospice care for the people of Bolton. Our consultant-led team of doctors, nurses and other professional staff provide expert care and support for local people with terminal or life-limiting illnesses and their families, in the hospice and at home.

Our patients and their families tell us that Bolton Hospice has not only provided care but given them compassion, dignity and respect when they needed it most. So if you are looking for a challenging and rewarding new role and share our values, now is an exciting time to join us and make a real difference to the lives of local people facing life-limiting illnesses through your work.

Shops Manager – Horwich & Westhoughton

Part time (30 hrs / 4-5 days per week, including some Saturdays)

WTE £20,330 - £21,777 per annum, pro rata

(cost of living increase pending)

The role:

You’ll maximise profit for Bolton Hospice through your effective management of our charity shops in Horwich and Westhoughton – leading and motivating a large team of volunteers to deliver an excellent customer experience.

You’ll recruit, train and support volunteers and continually seek ideas and implement changes to increase takings and improve quality, whilst ensuring your shops are safe and well-maintained environments.

What you need:

Alongside some retail experience, you will need to have excellent communication and interpersonal skills, and be enthusiastic about the opportunity to work alongside a large and diverse team of volunteers.

You must be able to manage and prioritise your workload, including tackling the challenges of multi-site management.

You will be comfortable in working to targets and excited about the opportunity to meet them and contribute to year on year income growth.

Experience of charity retail, including retail gift aid, would be an advantage but is not essential.

Finally, you will need to be passionate about our cause and demonstrate a strong commitment to the hospice’s values of compassion, respect, professionalism, excellence, inclusivity and collaboration.

Why Bolton Hospice?

You will be working within a friendly and committed team, based predominantly within our charity shops. You’ll be supported to develop and implement your own ideas to make a positive impact on income and the customer experience. We offer our employees an attractive benefits packages, including generous annual leave (starting at 35 days a year including bank holidays, pro rata for part time), a contributory stakeholder pension scheme, life assurance, membership of a healthcare cash plan and excellent training opportunities.

Closing Date for Applications:  Sunday, 26th June 2022

Interviews will be scheduled for 5th July 2022

For an informal discussion about the role and working for Bolton Hospice, please email a request to and a member of the team will be in touch.

To apply please download the job description and an application form & email applications to

Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status or sexual orientation.  Any appointment will be made on merit only.  Any offer of employment for this post will be subject to a satisfactory DBS check.  Bolton Hospice has a No Smoking Policy.

Closing date for applications